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Testimonials

2018

"Everything excellent, coverage and explanations of UC and problems within. Working through examples was a great help." Universal Credit, MP's Staff, Cardiff, December 2018.

"Very informative, always lots of excellent and useful material to take away and use in constituency." Universal Credit, MP's Staff, Cardiff, December 2018.

"Really informative, broke the huge subject down into helpful chunks! Feel I can work with constituents more effectively." Welfare Benefits (2 days), MP's Staff, London, November 2018.

"Lots of useful tips for challenging decisions and helping constituents, excellent, this course is a very good grounding." Welfare Benefits (2 days), MP's Staff, London, November 2018.

"Lots of good information to help with casework" Universal Credit, MP's Staff, London, November 2018.

"A very helpful overview of UC, able to raise any issues i have seen arise in casework." Universal Credit, MP's Staff, London, November 2018.

"Excellent tutor, very informative course. Great to have practical activities." Universal Credit, MP's Staff, Glasgow, October 2018.

"Really made UC simpler to understand. Clear, well thought out." Universal Credit, MP's Staff, Glasgow, October 2018.

"Enjoyable and well paced. Course material / handouts very useful and accesible. Most useful - Cae law. How to look up info on PIPinfo etc."Challenging decisions, How to Appeal. CISWO, Pontefract, October 2018.

"Brilliant content - will also assist when completing applications as well as challenging decisions. Most useful - Group work to disucuss 'grey' areas involved in appeals."Challenging decisions, How to Appeal. CISWO, Pontefract, October 2018.

"Good materials, logical course progression and confidence building, excellent." Universal Credit, St Ann's Advice Centre, Nottingham, September 2018.

Very engaging and insightful. Loved the training, was very informative." Universal Credit, St Ann's Advice Centre, Nottingham, September 2018.

"Aimed at different levels of prior knowledge - from high to low. Well explained and very knowledgeable." Universal Credit, MP's Staff, Glasgow, August 2018.

"Vast amount of useful information deliverd by a very knowledgeable trainer in a comfortable environment at an excellent pace." Universal Credit, MP's Staff, Glasgow, August 2018.

"Practical session of applying the policy to actual claims and how much people would be entitled to." Universal Credit, MP's Staff, Glasgow, August 2018.

"Excellent course well delivered." Welfare Benefits Overview, Freedom Community Project, July 2018.

"Really enjoyed the day. Felt comfortable getting involved - sometimes I lack confidence with this. Barbara made it a wonderful learning environment. Thank you!" Universal Credit, Freedom Community Project, July 2018.

"Barbara was a fountain of knowledge (as usual). Training was divided well with learning and practice exercises. Was also good sharing knowledge and experiences." Personal Independence Payment, MP's Staff, Glasgow, June 2018.    

"The delivery and pace is great. Very informative and questions answered as Barbara has a wealth of knowledge - would highly receommend." Personal Independence Payment, MP's Staff, Glasgow, June 2018.

"Barbara and her indepth and enormously up to date knowledge. I picked up loads of new information and feel better informed and prepared." Welfare Benefits, (2 days), MP's Staff, Cardiff, June 2018. 

"Every topic covered was relevant and informative, excellent 2 day course. I learnt quite a lot more than what I was already aware of." Welfare Benefits, (2 days), MP's Staff, Cardiff June 2018.

"Fantastic training, very accessible for all levels. Well organised, great venue and extremely knowledgeable facilitator." Welfare Benefits, (2 days), MP's Staff, Glasgow, June 2018.

"Learned a lot - more in 2 days than 3 weeks of council benefits training!" Welfare Benefits, (2 days), MP's Staff, Glasgow, June 2018.

"Very engaging and informative. Activities underpinned learning very well. Really, really good training." Welfare Benefits, (2 days), MP's Staff,London, June 2018.  

"Lots of useful examples and information (up to date) about the benefits system. Very insightful." Welfare Benefits, (2 days), MP's Staff, London, June 2018.

"Interaction, good explanation, easy to follow." Personal Independence Payment, MP's Staff, London, May 2018.

"Well structured, lots of info, clear information and Barbara was v. knowledgeable and very helpful." Universal Credit, MP's Staff, London, April 2018.

"Excellent advice, information and training as always. Trainer exceptional in her knowledge and experience. Great exercises to enhance learning." Universal Credit, MP's Staff, London, April 2018

"The workbook / exercises were very helpful in making the theory understandable and applicable to the real world." Universal Credit, MP's Staff, Glasgow, March 2018.

"Most useful -  A lot of information covered. Individual case questions answered. Booklets can be referred to in the future - so useful reference tools." Employment and Support Allowance, CISWO, Pontefract, March 2018.

"Very detailed in learning the decision process, trainer's understanding of the subject excellent." Personal Independence Payments, MP's Staff, Manchester, March 2018.

"Brilliant. Very practical. Trainer knows her stuff - probably the best benefits traiing I've received." Universal Credit, MP's Staff, London, February 2018. 

"The course was a superb introduction in to Benefit system. Barbara was a superb tutor and I enjoyed course in what is a bleak subject." Welfare Benefits (2 days), MP's Staff, Manchester, February 2018.

"Thank you Barbara for a very interesting and informative 2 day course. Your indepth knowledge is excellent. You were able to discuss and answer all our casework queries which was so helpful. I can return to the constituency with a much better understanding." Welfare Benefits (2 days), MP's Staff, London, February 2018.

"Had a very informative and enjoyable couple of days. I have felt comfortable to discuss and ask questions about what we've learnt and would recommend it to anyone working for an MP." Welfare Benefits (2 days), MP's Staff, London, February 2018.

"Really intersting and thorough breakdown of UC. I feel much more confident about understanding the system and assisting constituents with their claims." Universal Credit, MP's Staff, Keighley, February 2018. 

"Barbara not only has an encyclopaedic knowledge of the benefits system, but also is able to explain it, even complex elements, in an understandable manner. This was a superb course and I feel much more able to deal with benefit enquiries." Welfare Benefits (2 days), MP's Staff, Manchester, January 2018.

"Excellent course. Excellent trainer. Fully engaged particiapants. Super learning, great tips, feel confident to handle PIP cases, Barbara 1st class!" Personal Independence Payments, MP's Staff, Edinburgh, January 2018.

Another excellent course run by Barbara Knight. Hugely informative and kept us all attentive the whole way through. Really useful examples and work - Thank you 1st class." Universal Credit, MP's Staff, Edinburgh, January 2018. 

"Fantastic and informative event. Gave a clear understanding and explanation of PIP." Personal Independence Payments, MP's Staff, London, January 2018.

"Really useful and appreciate that we were able to ask questions and share experiences. Has increased my understanding of how the system is supposed to work and the known flaws in the syste,." Universal Credit, MP's Staff, Bristol, January 2018. 

"Exellent course. Barbara Knight was absolutely super. Great training, injected humour kept us all interested and eager to learn more. The pace was perfect and Barbara took time to check our understanding etc. One of the best courses I have attended." Welfare Benefits (2 days), MP's Staff, Edinburgh, January 2018.

"Feel much more comfortable with the Benefits System with Barbara's help. There are a number of tips / tools that I alrady know will be useful in dealing with a number of our active cases." Welfare Benefits (2 days), MP's Staff, Edinburgh, January 2018.

 

2017

"The course was very well structured and easy to follow which is helpful considering how complicated UC is! Brilliant tutor." Universal Credit, MP's Staff, London, 1st December 2017.

"Fantastic comprehensive overview on UC - very inforamtive especially appreciated the practice element of the session." Universal Credit, MP's Staff, London, 1st December 2017.

"Course content and presentation was extensive and thorough. It was taught in an enjoyable easy to understand manner. Barbara answered any questions I had to a very satisfactory level. I am looking forward to delving deeper on the provided content." Welfare Benefits (2 days), MP's Staff, London, December 2018.

"Trainer had excellent subject knowledge and experience. Provided a remakable course with well-balanced critical analysis. Would highly recommend the course." Welfare Benefits (2 days), MP's Staff, London, December 2018.

"The course was interesting and very well taught. I learnt a lot about the details of UC and how it is calculated." Universal Credit, MP's Staff, London, 14th December 2017.

"Very helpful and knowledgable trainer and approachable to ask any questions. Exercises are useful for reinforcing learning." Universal Credit, MP's Staff, London, 14th December 2017. 

"Barbara was an excellent trainer. Very engaging and huge amount of info conveyed." Universal Credit, MP's Staff, Glasgow, November 2017.

"Very inforamtive, well organsied and laid out making it easier to understand. Love the information packs, find them very useful day to day as I have a few from different training." Universal Credit, MP's Staff, Glasgow, November 2017.

"Barbara was amazing! Made everything so simple and easy to understand. I wish to join her on more events in future." Welfare Benefits (2 days), MP's Staff, London, November 2018.

"Very indepth with good use of interactive elements." Welfare Benefits (2 days), MP's Staff, London, November 2018.

"Enjoyed this training, it is quite a dry subject, however the trainer made it interesting. Good mixture of listening and practical." Universal Credit, MP's Staff, Manchester, November 2017. 

"Thank you Barbara! Feel more confident in putting UC into context and practise. my understanding has improved considerabley." Universal Credit, MP's Staff, Manchester, November 2017.

"Very easy to follow and understand. Excellent afternoon." UC update, Rykneld Homes, Chesterfield, October 2017.

"Very informative, engaging and thoroughly enjoyable. Thank you."UC update, Rykneld Homes, Chesterfield, October 2017.

"Best training course I've been on!"  Universal Credit, MP's Staff, Newport, October 2017. 

"Barbara was fantastic. Very informative and the mathematic exercise helped to put it all into practice, something other training does not do." Universal Credit, MP's Staff, Newport, October 2017. 


"An excellent, informative and relaxed yet very professional training session throughout." Welfare Benefits (2 days), The Royal British Legion, Chesterfield, September 2017.


"Barbara is an outstanding tutor - extremely well prepared, with excellent delivery and a brilliant manner. A quite exceptional event." Universal Credit, MP's Staff, Scunthorpe, August 2017.


"The part that was most useful were the examples that we worked through to help understand the complexity of UC." Rykneld Homes, Universal Credit Update, North-East Derbyshire, August 2017.


"Excellent training from Barbara, as ever. A wealth of information and many good tips to pass onto constituents." Personal Independence Payments, MP's Staff, London, August 2017.


"Barbara is amazing, clear in explaining very complicated information. Insight is incredibly useful, and use of examples and how MP's offices can help. Thank you!" Welfare Benefits (2 days), MP's Staff, London, August 2017.


"Taking the fear out of identifying errors in law and assessing the merit of appealing to the Upper Tribunal. I will feel more confident advising clients." Challenging ESA and PIP decisions, Bassetlaw CAB, Worksop, May 2017.


"Brilliant course and trainer. Very relaxed atmosphere. Thank you." Calculating Means-tested Benefits, Bassetlaw CAB, Worksop, May 2017.


"Very knowledgeable and very good course material with very helpful examples and exercises." Bereavement, Industrial Injuries and Care and Benefits, Bassetlaw CAB, Worksop, May 2017.


"Gained way more info today than I had picked up over the last 12months self researching. Brilliant!!" Personal Independence Payments, MP's Staff, Birmingham, March 2017.


"Barbara facilitates this (and previous) courses wonderfully. Informative and interesting, well run and planned. Barbara's level of knowledge exceeds that of previous trainers." Personal Independence Payments, MP's Staff, Birmingham, March 2017.


"Very useful course - I was quite daunted by covering such a range of issues / benefits as I had very little experience before attending the course. However I felt the course was very accessible and learned a huge amount. Feel much more confident about dealing with benefit queries. Thank you." Welfare Benefits, MP's Staff, Newcastle, March 2017.


"Very interesting training, good use of exercises. Kept everyone engaged." Care and Benefits, Nottingham, March 2017.


"Barbara was excellent, her enthusiasm for the subject was infectious and her knowledge extensive." Personal Independence Payments, MP's Staff, Chester, March 2017.


"The trainer made a dry subject accessible and interesting. The information given is the most up to date available, the trainer is extremely knowledgeable - and very patient." Universal Credit, MP's Staff, London, March 2017.


"Great knowledge of anything asked. Extremely helpful has bought my passion back for wanting to fight! Amazing trainer!" Welfare Benefits, MP's Staff, London, March 2017.


"Really useful as I was unsure of Benefit entitlements etc. Useful to know more about UC. Difficult subject, well taught." Welfare Benefits, MP's Staff, Birmingham, February 2017.


"Very well organised and presented course, the subject matter is somewhat dry and Barbara made it interesting and informative. Very comprhensive material to take back to office and use on a day to day basis." Welfare Benefits, MP's Staff, Birmingham, February 2017.


"Barbara really knows her subject; the tips and extra help she offers are very much appreciated. Made a difficult subject far more accessible." Universal Credit, MP's Staff, Edinburgh, February 2017.


"Barbara was genuinely amazing - can't think of a situation where I would look forward to a Welfare Benefits course - Barbara made the impossible possible!" Universal Credit, MP's Staff, Cardiff, January 2017.


2016

"I initially came on this course when in post for 2 weeks and found very useful! I came back now that I have been in post 14 months and found it even more useful." Welfare Benefits (2 days), MP's Staff, Glasgow, November 2016.


"Excellent knowledge and great understanding of system, well explained and able to ask questions." Welfare Benefits (2days), MP's Staff, Glasgow, November 2016.


"Excellent would love to do further courses with Barbara as it was interesting and explained in a straightforward manner, Barbara managed to keep us all engaged." Welfare Benefits (2 days), MP's Staff, Cardiff, October 2016.


"All of it was useful, however I felt the most important aspect was Barbara's personality which helped to make a potential dry subject remain interesting for two days. Barbara was relaxed about people being able to ask questions and share their own experiences of the Benefits system. Barbara was also able to offer solutions to difficult issues in our work." Welfare Benefits (2 days) for Money Carer Foundation, Runcorn, August 2016.


"Barbara is a tremendous trainer and I am making all staff in my office go on her future courses." Universal Credit, MP's Staff, Newcastle, June 2016.


"Really enjoyed and benefited from Barbara's encyclopedic knowledge of the subject and its background and her style of instruction." Universal Credit, MP's Staff, Newcastle, June 2016.


"Most useful, was the run-through assessment guide, application / claim process, very satisfied." Personal Independence Payments, MP's Staff, Newcastle, June 2016.


"Really interesting and delivery is lively and relevant. As usual we could have done with more time in an ideal world." Chesterfield Borough Council, Welfare Benefits (2 days), Chesterfield, April 2016.


"Handouts very good and clear to understand." Rykneld Homes, Universal Credit, Chesterfield, April 2016.


"The whole course was very useful. Material and presentation excellent." North East Derbyshire District Council, Universal Credit, Chesterfield, April 2016.


"The booklet is crammed with every detail that I could want. The exercise booklet really helps you understand the practical side." Welfare Benefits (2 days), MP's Staff, Stirling, March 2016.


"Barbara runs an excellent course. You feel you have understood each section before moving on to the next increasing confidence levels." Universal Credit, MP's Staff, Bristol, March 2016.


"As always, training events run by Barbara are exemplary. The course was fast paced, extremely informative and delivered in a lively fun way. Extremely enjoyable and useful." Universal Credit, MP's Staff, York, March 2016.


"Excellent trainer, highly recommend one of Barbara's courses to anyone!!" Universal Credit, MP's Staff, Manchester, February 2016.


"As always a thoroughly enjoyable and comprehensive course which will be invaluable in the constituency. Perfect for any caseworker at any level of experience." Personal Independence Payments, MP's Staff, Manchester, February 2016.


"Barbara was a fantastic teacher who made the course enjoyable and accessible, most useful was the overall structure and tools provided." Welfare Benefits (2 days), MP's Staff, Bristol, February 2016.


"Would highly recommend this courses and Barbara herself. Will be very helpful at work." Welfare Benefits (2 days), MP's Staff, York, February 2016.


"Excellent delivery of training, points to made executed well. Exceptional knowledge of trainer, responsive to questions deserved of credit and recommendation." Welfare Benefits (2 days), MP's Staff, Manchester, January 2016.


"Most useful was calculating the entitlement ourselves, learning in practice. Very well delivered and a lot of information in a short space of time. Would definitely recommend." Universal Credit, MP's Staff, London, January 2016.


"Very impressive, it significantly increased my level of knowledge." Personal Independence Payments, MP's Staff, London, January 2016.


"Most useful, working out how to calculate UC - helped me to understand how awards are composed." Universal Credit, Nottingham City Welfare Rights Service, January 2016.


"Great overview and understanding of the structure. Barbara is clearly knowledgeable and experienced and her delivery is logical and targeted brilliantly." Welfare Benefits (2 days), MP's Staff, London, January 2016.


"Very good session, very informative, on of the best I have attended." Welfare Benefits (2 days), MP's Staff, London, January 2016.


2015

 

"Paperwork and pack and workbooks excellent for future reference. Engaging delivery." Universal Credit, MP's Staff, Cardiff, December 2015.


"Jolly good, Barbara - excellent, demonstrated a thorough understanding of the subject." Welfare Benefits (2 days) MP's Staff, Sheffield, December 2015.


"Very knowledgeable and experienced teacher, with excellent wealth of knowledge." Universal Credit, MP's Staff, Glasgow, December 2015.


"I found the case study examples and relation to points / score most useful. Excellent course, handouts and practical examples very helpful." Personal Independence Payments, MP's Staff, Glasgow, November 2015.


"Most useful was working out how people can claim and what they are entitled to." Welfare Benefits (2 days), MP's Staff, London, November 2015.


"Everything is explained and demonstrated. Assistance during the course is first class." Universal Credit, MP's Staff, Edinburgh, November 2015.


"The exercises were very helpful in consolidating learning. Barbara's breadth of knowledge really helped understanding. The course was excellent. Workbook and course pack help as reference tools." Welfare Benefits (2 days), MP's Staff, Glasgow, November 2015.


"I thoroughly enjoyed this course and feel I learnt a huge amount. The trainer very friendly, helpful and user friendly." Personal Independence Payments, MP's Staff, Edinburgh, October 2015.


"Most useful was going through examples, and handouts to take away." North Wingfield, October 2015.


"Fabulous training - will highly recommend, most useful was the forthcoming changes to the system." Welfare Benefits (2 days),MP's Staff, Cardiff, October 2015.


"I really enjoyed the course and found it very informative. Barbara was also fantastic and delivered a brilliant service." Welfare Benefits (2 days), MP's Staff, Liverpool, September 2015.


"More should be done to encourage more people to attend. Happy to 'publicly' endorse". Anne McLaughlin MP, Welfare Benefits (2 days), MP's Staff, Glasgow, September 2015.


"Excellent training as expected" Dealing with Delays, Advice Nottingham, Nottingham, September 2015.


"I would like to thank Barbara personally. Very useful source of information which will help me a lot in my role." Welfare Benefits (2 days), MP's Staff, Edinburgh, August 2015.


"The most useful was the practical marking, guideline tips, Brilliant!" Personal Independence Payment, MP's Staff, London, June 2015


"Course was relevant, applying info learnt to practical cases / discussing common issues and how to deal with problems was the most useful." Welfare Benefits (2 days), MP's Staff, London, June 2015.


"Trainer demonstrated a thorough understanding of the subject. Most useful was calculating Universal Credit / Family circumstances." Universal Credit, MP's Staff, London, May 2015.


"Excellent presentation. Always explains things clearly. Open for questions. Very good interaction with everyone." Universal Credit, CISWO, Pontefract, April 2015.


"Managed to make a rather dry subject interesting and engaging, high quality course materials provided. Enjoyable and informative." Welfare Benefits (2 days), MPs Staff, London, March 2015.


"Very interesting introduction to a complex subject. I would like further training, range of activities was excellent." Introduction to Welfare Benefits 4, Chesterfield Borough Council, Chesterfield, March 2015.


"This training course was very useful for my job, especially the overview of Universal Credit and clarification of the movement from DLA to PIP. I wish we'd had it earlier / before now. " Claire Bennett, Introduction to Welfare Benefits 3, Chesterfield Borough Council, Chesterfield, March 2015.


"Workbooks was most useful, got me thinking and discussing with others for better understanding." Introduction to Welfare Benefits 3, Chesterfield Borough Council, Chesterfield, March 2015.


"A very comprehensive course that was pitched very well and provided a good insight into Universal Credit." British Legion, Universal Credits, Nottingham, March 2015.


"Very well presented, backed up by excellent written material for future reference." Keyworth Advice Centre, Universal Credit, Nottingham, March 2015.


" Most useful was the exercises, excellent trainer - very knowledgeable" Introduction to Welfare Benefits 2, Chesterfield Borough Council, Chesterfield, February 2015.


"Most useful was the benefit overview and Universal Credit, very knowledgeable trainer." Introduction to Welfare Benefits 1, Chesterfield Borough Council, Chesterfield, February 2015.


"I really enjoyed the course and learnt a lot in a personal and professional capacity." Personal independence Payments, MP's Staff, London, February 2015.


"All very useful, tailored very much to our requirements, good value for money, very comprehensive." Rykneld Homes, Universal Credit, North Wingfield, January 2015.


"Trainer was very effective. Most useful was going through an example, start to finish." Appeals to the First-Tier Tribunal, Sheffield, January 2015.


"Very relaxed yet knowledgeable training. There was an answer to all the questions. Excellent trainer, hope to see you again." Personal Independence Payments, Nottingham, January 2015.


"Barbara has an excellent talent in making complicated issues graspable. Excellent tutor." Researching Benefit Law, Sheffield, January 2015.


2014

"Barbara brought her extensive knowledge and experience into this training. Thank you for a valuable 2 days." Leonard Cheshire Disability, Overview of the Benefits System, North Wingfield, December 2014.


"Very informative, well presented and interesting. All of it was useful, it has expanded my knowledge of the benefits system and the changes to be implemented in the future." Rykneld Homes, Overview of the Benefits System, North Wingfield, December 2014.


"Course was very good and beneficial to me, everything was very worthwhile." Personal Independence Payments, MP's Staff, London, December 2014.


" Excellent course, aims clear, speaker knowledgeable and effective, quality of materials excellent." Sanctions JSA and ESA, Nottingham, December 2014.


"Most useful - using the case studies as we went through the training. Excellent knowledge, presentation and communication skills." Sanctions - JSA and ESA, North Wingfield, November 2014.


"Most useful, consideration of 'real cases' and how to argue and challenge the decisions. Thank you for a very informative and engaging training session." Sanctions - JSA and ESA, North Wingfield, November 2014.


"Excellent course, look forward to the next venue. Most useful: legislation up to date and very informative." Personal Independence Payments, MP's Staff, Manchester, November 2014.


"Trainer demonstrated a thorough understanding of the subject, structure and pace was good. The most useful was the assessment criteria and appeals process." Personal Independence Payments, MP's Staff, Manchester, November 2014.


"A very good days training due to a good tutor" North East Derbyshire CAB, Personal Independence Payments, North Wingfield, October 2014.


"Course was clearly presented and more than met my expectations. Knowledge of subject area was excellent." North East Derbyshire CAB, Personal Independence Payments, North Wingfield, October 2014.


"Excellent course, informative with excellently written material to take away" Rykneld Housing, Housing Benefit and Discretionary Housing Payments, North Wingfield, October 2014.


"Very clear to understand, Barbara went through the parts which I found difficult and helped every step. Material and workbook really helped me to understand." Personal independence and Universal Credits, Nottingham Coalition of Disabled People, Nottingham, June and July 2014.


"The course was well planned and presented, although it was a lot of information it was delivered in bite size sessions. I now know more about the new rules and hope to apply them in the near future." Personal Independence Payments and Universal Credit, Nottingham Coalition of Disabled People, Nottingham, June and July 2014.


"Excellent day. Feel I have tools to become much more useful to the community we serve. You created an excellent group atmosphere. Brilliant humour - ideal for keeping us interested and able to remember content." Freedom Community Project, Overview of Benefits, Bolsover, June 2014.


"Lots of information covered. It was easy to follow and very informative. Most useful was understanding all the benefit areas." Freedom Community Project, Overview of Benefits, Bolsover, June 2014.


"Very informative training with excellent handouts! Thank you!" Bassetlaw CAB Preventative Services Manager, PIP and UC, Macmillan Cancer Support, Worksop, 20.6.14.


"Excellent! Trainer really made the content interesting, very detailed." Bassetlaw CAB Advice Session Supervisor, PIP and UC, Macmillan Cancer Support, Worksop, 19.6.14.


"The trainer made a very complicated subject area much clearer and simpler. Interesting, knowledgeable and informative, good pace and time keeping throughout." Benefit Reform and Update, Macmillan Cancer Support, Worksop, June 2014.


" V. good overview to update on upcoming and recent changes. Makes a complex area seem more manageable. Not so scared about returning to work after maternity leave ends." Benefit Reform and Update, Macmillan Cancer Support, Worksop, June 2014.


"Well-paced, interesting and would recommend to a colleague. Knowledge, presentation and communication skills of trainer all excellent." Personal Independence Payments, MP's Staff, London, June 2014.


"Very good indeed, highly useful - trainer v. knowledgeable. Calculating Universal Credit helped me understand it well." Universal Credits, MP's Staff, London June 2014.


"Very useful. Answered lots of my questions. Feel much more confident in appealing to the Upper Tribunal." Appealing to the Upper Tribunal, Sheffield, May 2014.


"Fantastic, very enjoyable. Practical and theoretical, varied, fun and challenging, just right." Personal Independence Payment, MP's Staff, Manchester April 2014.


"Very well researched, as up to date as she could possible be, vast knowledge of the system" Welfare Benefits (2 days), MP's Staff, Manchester April 2014.


"Good day and delivery style, presentation and materials both excellent" Representation at 1st-Tier Tribunal, Sheffield, April 2014.


"Interesting, found it very useful and trainer used analogies which really helped" Welfare Benefits (2 days), MP's Staff, London, March 2014.


"I thought the course interesting relevant and well-paced. The workbook is a useful way to apply what we learn at well-timed intervals. Barbara is the most knowledgeable person on welfare benefits. Ever." Welfare Benefits (2 days), MP's Staff, Bristol, February 2014.


"Presentation was excellent, very informative, would recommend to anyone else." Researching Social Security Law, Sheffield, February 2014.


"Well-paced and relevant, good place to start. Most useful was Barbara's personal experience." Personal Independence Payment, MP's Staff, London, January 2014.


2013

"Trainer's knowledge of the subject was excellent, activities based around making decisions on PIP using real-life examples was the most useful part of the course" Personal Independence Payment, MP's Staff, Glasgow, December 2013.


"Presentation very up to date on changes and information, speaker very knowledgeable" Universal Credit, Nottingham Law Centre, Nottingham, December 2013.


"Very good training, very informative , explained well" Universal Credit, Notts Housing Advice, Nottingham, December 2013.


" Exceeded expectations, fun relevant, practical and well-paced. Excellent course, very informative and interesting, Trainer is excellent" Personal Independence Payments, MP's Staff, London, November 2013.


"Welfare Benefits introduction - gave me a great grounding to benefits. Barbara was enthusiastic, informative and answered all questions. Great trainer" Welfare Benefits, MP's Staff, Glasgow, November 2013.


"Very well presented and quality time given to individual questions" Benefit system overview, North Wingfield, November 2013.


"Most useful was comparision to DLA to put into context" Personal Independence Payments, MP's Staff, Manchester, October 2013.


"Trainer very knowledgeable - made a dry subject interesting! Most useful was the clarification of the practical application of regulation / rules. Positive balanced approach to a difficult subject which encourages further research" Welfare Benefits (2 days), MP's Staff, London, October 2013.


"Very useful - got a lot more understanding of a subject than I expected. Very knowledgeable trainer" Rushcliffe Advice Network, Universal Credit, Nottingham, October 2013.


"Best training I've had in a long time!! Very informative, thanks" Age UK Notts, Universal Credit, Nottingham, October 2013.


"Trainer very good, usefulness and quality of training material excellent" Universal Credit, EMH Homes, Derbyshire, October 2013.


"Course relevant, trainer extremely knowledgeable and informed and up to date on developments" Welfare Benefits (2 days) MP's Staff, Manchester, October 2013.


"Excellent trainer - very knowledgeable on a complex subject, excellent presentation style, pace and quality and responsive to questions" Rushcliffe CVS, Universal Credit, Nottingham, September 2013.


"Well paced and informative, thank you," Royal British Legion, Universal Credit, Nottingham, September 2013.


Most useful was understanding the calculations, being patient and spending time going over subject matter until "grasped". Very informative despite being a hard subject" The Coal Industry Social Welfare Organisation, Universal Credit, Pontefract, September 2013.


"The course provided enough detail for me to feel more confident at attempting calculations, thanks." Nottinghamshire County Council, Universal Credit, Nottingham, 23rd September 2013.


"Most useful part of the course was doing the calculations - could see and make more sense of what had been discussed." Universal Credit, MP's Staff, Birmingham, August 2013.


"Very helpful and well structured course. Most useful part was going through daily activities - very useful." Personal Independence Payments, MP's Staff, Birmingham August 2013.


"Interesting and informative training - Well done. I would recommend this course to colleagues." Universal Credit, Macmillan Cancer Support, Clay Cross, August 2013.


"This course has really helped me to understand how PIP can be applied in real life to help real people. The case studies bring PIP to life, which is not an easy task!" Personal Independence Payments, Macmillan Cancer Support, Clay Cross, August 2013.


" The pace of the course was just right. The trainer communicated the ideas and concepts clearly and demonstrated effective presentation skills." Personal Independence Payments, Three Valleys Housing Association, Derbyshire, July 2013.


"Delivers a great understanding of PIP. Really good course, a must for housing professionals." Personal Independence Payments, Rykneld Homes, Derbyshire, May 2013.


"All of it was very clear and concise, helped to de-mystify the whole subject and issues surrounding this benefit. A thoroughly interesting and informative day. Barbara managed the large group efficiently and effectively with just the right level of humour." Personal Independence Payments, The Coal Industry Social Welfare Organisation, Pontefract, May 2013.


"Course was interesting, fun and met its objectives. Interaction and opportunity to discuss were the most useful parts of the course." Personal Independence Payments, MP's Staff, Glasgow, May 2013.


" Great experience and interesting course. This will benefit me when it comes into place in Northern Ireland". Universal Credit, MP's Staff, London, May 2013.


"Exceptional trainer. Course varied interesting, fun, practical and just right". Welfare Benefits (2 day) MP's Staff, Glasgow, April 2013.


" Challenging, fun and well-paced. Found it enjoyable and interesting, difficult subject matter but delivered with humanity and humour." Universal Credit, MP's Staff, Scunthorpe, April 2013.


" Excellent presentation and communciation skills, good venue and food, excellent training" Leonard Cheshire Disability, Personal Independence Payments, North Wingfield, March 2013.


"Practical, well-paced, very pleased with course, very interesting and thought provoking, excellent presentation with excellent range of relevant activities and delegate involvement" Personal Independence Payment MP's Staff, Birmingham, February 2013.


"Varied, theoretical and practical, well-paced and fun. Trainer was professional and very adaptable to delegate needs / enquiries" Welfare Benefits (2 days) MP's Staff, London, February 2013.


"Well-paced, fun and relevant. Very enjoyable course - learnt a lot and Barbara is incredibly knowledgeable and presents the course in a clear and easily understandable way" Welfare Benefits (2 days) MP's Staff, Carlisle, February 2013.


"Trainer had excellent knowledge of subject area. I recommended this course to a colleague before the day had even ended! Very, very useful" Personal Independence Payment MP's Staff, January 2013.


"Gave a good clear explanation, the method of presentation was excellent" Universal Credit - First look at the Regulations, January 2013.


"Knowledgeable competent trainer ... I feel confident she has given me a good understanding of this complex issue" Welfare Reform in 2013, Three Valleys Housing Association, December 2012.


2012

"Excellent course, fantastic trainer, really very helpful. Aims and intended outcomes explained and met" Appealing to the Upper Tribunal, Sheffield CAB, December 2012.


"Excellent - very clear - also I easily understood the new issues as they were so well explained" Universal Credits, Derbyshire, November 2012.


"The course materials were excellent, overall the course was excellent and would recommend it" Universal Credits - First look at the Regulations, Sheffield CAB, November 2012.


"The aims were clear, the material were excellent and overall the course was excellent" Appeals to the Social Security First-Tier Tribunal, Sheffield CAB, November 2012.


"Practical, relevant, challenging and varied. Excellent knowledge, first class resources, workbook an excellent resource and very approachable. Very worthwhile" Welfare Benefits (2 days) MP's Staff, November 2012.


"Excellent course well delivered, trainer extremely knowledgeable with loads of practical advice" Leonard Cheshire Disability, Personal Independence Payments, Derbyshire, November 2012.


"Excellent knowledge of the subject area, presentation and communication skills, plain english - both presentational style and via workbook" Welfare Benefits (2 day), October 2012.


"The range of activities and delegate involvement was excellent. PIP was most relevant to my own work. A very helpful and interesting day - lots to take back and think about how it will affect our work practices." Prader-Willi Syndrome Association, Welfare Reform in 2013, October 2012.


"The trainer's knowledge of subject area and communication skills were both excellent. The knowledge of reform, Universal Credit, PIP and explanation of the new legislation was the most useful and very well presented." Rykneld Homes Ltd, Welfare Reform in 2013, October 2012.


"The training was well organised, the aims were clear and was easy to understand, the trainer was very effective" After Pension Age, Sheffield Social Services, October 2012.


"Fantastic training, pace was just right, trainer was very effective" Entraide, Overview of the Benefit System and Universal Credit, June 2012.


"Detailed explanation of benefits and upcoming changes. Great presenter, humourous, mine of knowledge, approachable" Volunteer Derbyshire Unemployed Workers' Centres, Welfare Benefits 3 day course, May 2012.


"I will shortly be completing the final training session of a 9 month training programme tutored throughout by Barbara. Barbara has a unique style which will put even the most nervous trainee at their ease. Her knowledge of the enormous array of benefits is second to none. Her ability to make the incomprehensible understandable is admirable. Barbara brings humour to the most difficult subjects creating a relaxed atmosphere in which to train. She is patient, always ensuring that she is understood. She controls the sessions with ease but actively encourages input from the trainees. Barbara has provided excellent handouts which give a solid grounding from which to building indepth knowledge. She has delivered an excellent training programme and is to be congratulated. I would recommend her without hesitation." Volunteer Derbyshire Unemployed Workers' Centres, February 2012.


"As a group of volunteers who needed a good, solid background in welfare rights – Barbara was definitely the best person to provide our training. She is an excellent communicator and keeps the information flowing with ease on often difficult subjects. Her sense of humour, listening skills and ability to motivate make every session interesting and beneficial. The group gelled well under her guidance and became more confident and animated as the weeks progressed. I would happily recommend Barbara to any organisation seeking excellent delivery of a training programme." Volunteer, member of the training programme Derbyshire Unemployed Workers' Centres, January 2012.

2011

"This course is essential for anyone wanting to be a step ahead in understanding and being prepared for Welfare Reform. Barbara puts claimants at the centre of her training and gives advisers the necessary tools to be the best advocates they can be." Co-ordinator Derbyshire CAB/ Macmillan Advice Service, Universal Credit and Personal Independence Payment course, November 2011.


"Made sense of what has up to now been a minefield! Barbara was clearly an expert on her subject and brought what could be a dull subject to life brilliantly." Adviser Citizens Advice Bureau, March 2011.